- If you are in a car, beware of the jineteros, they can already stop you on the highway dressed as fake policemen or security guards. At the entrance of Pinar del Rio (towards the Hotel Pinar del Rio), they do not hesitate to stop you to divert you from your destination by inventing a pretext: house occupied or closed, main street closed because of a party. It's FALSE!!!. When there is a party in Pinar del Rio, the street is closed by barriers and the real police are there to take you to another house they work with and get a commission. The jineteros insist a lot, but don't give in. If you can't find your way, go to the Hotel Vueltabajo (in the main street) and ask at the reception or at the INFOTUR office to phone home.
- If you are in a taxi, always make sure that the taxi driver takes you to your destination; the owners are waiting for you. When you arrive home ask for "IBELINA".
- If you are travelling by VIAZUL bus, call 1 or 2 days before your arrival indicating your origin and arrival time. "IBELINA" will be waiting for you at the bus terminal with a card "your first name - Villa Manuela".
For all these reasons, you will find on your voucher the photo of the house and the photo of "IBELINA". This is to make sure that you are at the right address.